What are the bottles made from?
The Tic travel bottles are BPA-fee and made from FDA-approved materials, so you can rest assured that your quality products are in a quality container.
Last updated: November 28, 2016 19:39
Will the bottles leak?
Each bottle has two strong layers to ensure it’s durable. We’ve preformed drop and pressure tests so the bottles shouldn’t break, bend or leak in transit.
Last updated: November 28, 2016 19:41
How do I clean the bottles?
There are complimentary cleaning tools provided with every set. You can use warm water and a little bit of washing up liquid to give the containers a gentle clean.
Last updated: November 28, 2016 19:41
How do I provide my delivery address?
When the campaign finishes, we’ll send an email to all our backers so you can reply with your delivery address. We’ll also send an email right before we ship your TIC Travel Bottles to make sure your delivery address is still up to date.
Last updated: November 28, 2016 19:41
What if my bottle arrives and it’s damaged?
We make sure all TIC Travel Bottles are packaged and shipped carefully. However, if your bottle arrives and it is damaged, we’ll happily replace it with a new one.
Last updated: November 28, 2016 19:41
When can I receive my TIC Travel Bottles?
We’ll be shipping bottles from March 2017 and we’ll send you a T&T code so you can track your shipment. We’ll be sharing news on production and delivery, to keep you up to date with the process.
Last updated: November 28, 2016 19:41
What are the bottles made from?
The Tic travel bottles are BPA-fee and made from FDA-approved materials, so you can rest assured that your quality products are in a quality container. Last updated: Mon, Nov 28 2016 10:39 pm EST
Will the bottles leak?
Each bottle has two strong layers to ensure it’s durable. We’ve preformed drop and pressure tests so the bottles shouldn’t break, bend or leak in transit. Last updated: Mon, Nov 28 2016 10:41 pm EST
How do I clean the bottles?
There are complimentary cleaning tools provided with every set. You can use warm water and a little bit of washing up liquid to give the containers a gentle clean. Last updated: Mon, Nov 28 2016 10:41 pm EST
How do I provide my delivery address?
When the campaign finishes, we’ll send an email to all our backers so you can reply with your delivery address. We’ll also send an email right before we ship your TIC Travel Bottles to make sure your delivery address is still up to date. Last updated: Mon, Nov 28 2016 10:41 pm EST
What if my bottle arrives and it’s damaged?
We make sure all TIC Travel Bottles are packaged and shipped carefully. However, if your bottle arrives and it is damaged, we’ll happily replace it with a new one. Last updated: Mon, Nov 28 2016 10:41 pm EST
When can I receive my TIC Travel Bottles?
We’ll be shipping bottles from March 2017 and we’ll send you a T&T code so you can track your shipment. We’ll be sharing news on production and delivery, to keep you up to date with the process. Last updated: Mon, Nov 28 2016 10:41 pm EST
Current Estimated Shipping Date: March 2017
Last Updated At: 01/05/17What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.